{"id":257,"date":"2026-07-31T14:33:02","date_gmt":"2026-07-31T14:33:02","guid":{"rendered":"https:\/\/agilexusa.com\/?page_id=257"},"modified":"2026-08-10T14:07:08","modified_gmt":"2026-08-10T14:07:08","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/agilexusa.com\/en\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"257\" class=\"elementor elementor-257\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5cbcbf e-flex e-con-boxed e-con e-parent\" data-id=\"f5cbcbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8ca2d08 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"8ca2d08\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc6bb6 elementor-widget elementor-widget-shortcode\" data-id=\"6cc6bb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inicio<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97971e4 elementor-widget elementor-widget-heading\" data-id=\"97971e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfNecesitas ayuda con un env\u00edo o servicio de \u00c1gilex?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ff7087 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9ff7087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En este espacio puedes registrar tus Peticiones, Quejas, Reclamos, Sugerencias o solicitudes relacionadas con nuestros servicios de log\u00edstica y env\u00edos internacionales. Nuestro equipo revisar\u00e1 tu caso y te responder\u00e1 en el menor tiempo posible con el acompa\u00f1amiento necesario para darte una soluci\u00f3n clara y oportuna.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e575632 elementor-button-align-end elementor-tablet-button-align-start elementor-mobile-button-align-start elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-form\" data-id=\"e575632\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"PQRS\" aria-label=\"PQRS\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"257\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"e575632\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre completo*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre]\" id=\"form-field-nombre\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u00bfCu\u00e1l es tu nombre?*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u00bfCu\u00e1l es tu correo electr\u00f3nico?*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTel\u00e9fono*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u00bfCu\u00e1l es tu tel\u00e9fono\/celular?*\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-municipio elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-municipio\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMunicipio*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[municipio]\" id=\"form-field-municipio\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Municipio*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-empresa elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-empresa\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tServicio relacionado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[empresa]\" id=\"form-field-empresa\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Servicio relacionado*<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Env\u00edos internacionales\">Env\u00edos internacionales<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Casillero internacional \/ \u00c1gilbox\">Casillero internacional \/ \u00c1gilbox<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"E-commerce \/ fulfillment\">E-commerce \/ fulfillment<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Recaudo internacional\">Recaudo internacional<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Equipaje extra\">Equipaje extra<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Importaciones\">Importaciones<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Exportaciones\">Exportaciones<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cotizaciones\">Cotizaciones<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Facturaci\u00f3n\">Facturaci\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Rastreo de env\u00edo\">Rastreo de env\u00edo<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tipo_solicitud elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipo_solicitud\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo de solicitud*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tipo_solicitud]\" id=\"form-field-tipo_solicitud\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Tipo de solicitud*<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Petici\u00f3n\">Petici\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugerencia\">Sugerencia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Felicitaci\u00f3n\">Felicitaci\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Garant\u00eda\">Garant\u00eda<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Solicitud de informaci\u00f3n\">Solicitud de informaci\u00f3n<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-mensaje elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-mensaje\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\u00bfEn qu\u00e9 podemos ayudarte?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[mensaje]\" id=\"form-field-mensaje\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Mensaje\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-evidencias_adjuntas elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-evidencias_adjuntas\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEvidencias adjuntas\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[evidencias_adjuntas][]\" id=\"form-field-evidencias_adjuntas\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" required=\"required\" multiple=\"multiple\" data-maxsize=\"10\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-politicas elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[politicas]\" id=\"form-field-politicas\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-politicas\">Acepto las <a href=\"https:\/\/agilexusa.com\/politica-de-proteccion-y-tratamiento-de-datos-personales\/\" target=\"_blank\">pol\u00edticas de tratamiento de datos*<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[honeypot]\" id=\"form-field-honeypot\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-captcha elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-captcha\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVIAR<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfNecesitas ayuda con un env\u00edo o servicio de \u00c1gilex? En este espacio puedes registrar tus Peticiones, Quejas, Reclamos, Sugerencias o solicitudes relacionadas con nuestros servicios de log\u00edstica y env\u00edos internacionales. Nuestro equipo revisar\u00e1 tu caso y te responder\u00e1 en el menor tiempo posible con el acompa\u00f1amiento necesario para darte una soluci\u00f3n clara y oportuna.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-257","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/agilexusa.com\/en\/wp-json\/wp\/v2\/pages\/257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agilexusa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agilexusa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agilexusa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agilexusa.com\/en\/wp-json\/wp\/v2\/comments?post=257"}],"version-history":[{"count":7,"href":"https:\/\/agilexusa.com\/en\/wp-json\/wp\/v2\/pages\/257\/revisions"}],"predecessor-version":[{"id":1558,"href":"https:\/\/agilexusa.com\/en\/wp-json\/wp\/v2\/pages\/257\/revisions\/1558"}],"wp:attachment":[{"href":"https:\/\/agilexusa.com\/en\/wp-json\/wp\/v2\/media?parent=257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}